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Delivery and pick-up | Alka

Shipment of your order 

Thank you for your order! 

We will now initiate all further steps for you and have your order delivered to your desired location as soon as possible. You don't need to do anything else and can sit back and relax. 

In the event that you would like to know how shipping works with us and what you should consider, we have explained some important points for you here. 

When will my order be shipped? 

All orders received by us monday to Friday before 16.00 will be shipped on the same day. 

This does not apply if the "Prepayment" option has been selected as the payment method. In this case, the order will be shipped on the day the payment is received on our account. 

Different delivery times and fees:  

For all orders abroad, shipping fees of €4,75 apply. From an order value of €75,- no shipping costs will be charged.  

Region  Delivery period  Shipping costs    Region Delivery period  Shipping costs 
Excl. Handling  time    Excl. Handling  time 
Italy  2 - 3 days  €4,75    Liechtenstein  2 - 3 days  €4,75 
Greece  5 - 10 days  €4,75    Norway  3 - 5 days  €4,75 
Lithuania  3 - 5 days  €4,75    Austria  2 - 3 days  €4,75 
Portugal  3 - 5 days  €4,75    Poland  2 - 3 days  €4,75 
Luxembourg  2 - 3 days  €4,75    Romania  3 - 5 days  €4,75 
Slovakia  2 - 3 days  €4,75    Spain  2 - 3 days  €4,75 
Slovenia  2 - 3 days  €4,75    Czechia  2 - 3 days  €4,75 
Denemark  2 - 3 days  €4,75    Sweden  3 - 5 days  €4,75 
Estonia  3 - 5 days  €4,75    Switzerland  2 - 3 days  €4,75 
Finland  3 - 5 days  €4,75    Bulgaria  2 - 3 days  €4,75 
France  2 - 3 days  €4,75    Belgium  2 - 3 days  €4,75 
Hungary  2 - 3 days  €4,75    Gibraltar  5 - 10 days  €4,75 
Ireland  3 - 5 days  €4,75    Israel  5 - 10 days  €4,75 
Island  5 - 10 days  €4,75    Malta  5 - 10 days  €4,75 
Croatia  4 - 7 days  €4,75    Estonia  5 - 10 days  €4,75 
Latvia  3 - 5 days  €4,75    Vatican City  5 - 10 days  €4,75 
Netherlands  2 - 3 days  €4,75    United Kingdom  5 - 10 days  €4,75 
        Cyprus  5 - 10 days  €4,75 

Do I have to stay at home to receive my order? 

We deliver all orders with the DHL parcel service. As a rule, all orders are delivered on working days between 8.00 and 18.00. If you already know that you are not present, you have the option of indicating this during your order in the remarks or adjusting the delivery address, the storage location and the delivery date online at DHL itself.

Can I track the status of my shipment? 

As soon as your shipment leaves our warehouse, you will receive a shipping confirmation via email with a link to tracking. 

More questions about your order? 

Do you have any questions about your order? Our customer service is at your disposal. Simply use the contact form below. We will respond to you within 1-2 business days.